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Frequently Asked Questions

Everything you need to know about OfferInbox.

Getting Started

What is OfferInbox?

OfferInbox is an AI-powered tool that reads your vendor and contractor offers and builds a structured side-by-side comparison automatically. Upload any document format and get a clear comparison in minutes — no spreadsheets needed.

Do I need an account?

No. You create a project, get a private link, and share it with anyone who needs access. No login, no password, no email required.

Is it free to use?

Yes, the core comparison features are completely free. We plan to introduce paid plans for teams and advanced features in the future, but the free tier will always include the core comparison workflow.

What file formats are supported?

PDF, Word (.docx), Excel (.xlsx), and images (JPG, PNG). Any document containing offer or quote information can be uploaded.

Privacy & Security

Who can see my documents?

Only people with your private project link. Documents are never public, never indexed by search engines, and only accessible via your unique 48-character project token.

How long are files stored?

30 days after project creation, then automatically and permanently deleted. You can delete a project earlier from its project page.

How is EU data residency handled?

Project data is stored in a Neon EU database region and uploaded documents use a Cloudflare R2 bucket with EU jurisdiction. See our Privacy Policy for the full processing and transfer details.

Does OfferInbox train AI on my data?

No. We use the Google Gemini API under terms that explicitly prohibit using API inputs and outputs for model training. Your documents are never used to improve any AI model.

Using the App

How many vendors can I compare?

There's no hard limit. The comparison works best with 3–10 vendors. Beyond that, the table becomes wide but still functional.

How accurate is the AI extraction?

Very good for structured offers with clear tables and prices. AI works best when the offer document is well-formatted. Always review the extracted data against the original document before making decisions.

Can I share the comparison with my team?

Yes. Share your private project link with anyone who needs to review the comparison. Anyone with the link can view the full comparison table and AI summary.

What happens when the AI doesn't understand a document?

The AI will extract what it can and mark uncertain fields. You can always view the original document to verify. If extraction quality is poor, try uploading a cleaner version of the document.

Technical

What happens to my files after I delete a project?

Files are immediately and permanently removed from our storage. There is no recovery after deletion.

Can I export the comparison?

Export functionality (PDF/Excel) is coming soon. Currently you can screenshot or use your browser print function to capture the comparison table.

Still have questions?

Or just try it — free, no account required.

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